BCM Console

Target Market

BCM Console is for all BCM customers with a receptionist/attendant who wish to:

• Improve Customer Service — by enabling callers to be answered and directed in a more informed and professional manner.
• Improve Efficiency — by enabling attendants to manage calls quickly on the PC whilst continuing with other work
• Improve Productivity — by  giving multiple attendants the ability to handle calls

Features and Benefits

• Colour Coded call status — receptionist/attendant can identify changes in the status of calls
• Extensive telephony feature set — enabling calls to be held, transferred, parked, paged etc.
• Point and Click Transfer — offering a variety of call control     options that are simply accessible via the web browser interface
• Detailed information—with numbers and duration as well as notes against extensions, showing availability (meeting/lunch)